Returns & Exchanges
At PayPal Foods, we strive for 100% satisfaction with every bite; however, due to the perishable nature of our products, we offer refunds or replacements for items that arrive damaged or incorrect. Please initiate your request within 48 hours of delivery to ensure a swift resolution.
Document the Issue
Take clear photos of the damaged or incorrect food items along with the shipping label and packaging for our quality control team.
Contact Support
Email our customer service team with your order number and the photos of your items to initiate the return or refund request.
Review Process
Our culinary support team will review your submission within 24 hours to verify the claim against our freshness guarantee.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing